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Mark Dykeman

Interesting point about control. To be honest, I see things like this within a company as much as between company and customer.

cpirie

Absolutely, Mark. Whether it's Microsoft, the BBC, or any other corporate environment, when someone other than the CEO starts blogging... connecting with customers, etc.... I think the pathways of control and power shift. Whether the org is up for it or not is another matter entirely...

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